Customer Service Agent - Call Center for Leading Oil & Gas Company (Bali - Remote Options)

Join Infomedia Nusantara as a Customer Service Agent for Indonesia’s largest national oil and gas company! This is a unique opportunity to represent a industry leader while working in a dynamic, fast-paced call center environment. Based in Bali (Badung), you’ll be part of a team that handles customer inquiries, complaints, and support for a diverse range of clients. With remote work options available, you can enjoy the beauty of Bali while contributing to a critical industry.

As a Customer Service Agent, you’ll be the first point of contact for clients, ensuring their queries are resolved efficiently and professionally. You’ll use tools like Zoho Desk and Freshdesk to manage tickets, and Microsoft Teams for seamless communication. This role is perfect for someone who thrives in a customer-centric environment and wants to make a difference in the oil and gas sector.

Infomedia Nusantara is a trusted partner for leading companies, and this role offers growth opportunities, competitive compensation, and a supportive work culture. Whether you’re based in Bali or prefer remote work, this is your chance to join a team that values your skills and dedication.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and support via phone, email, and chat.
• Manage and resolve customer issues using Zoho Desk and Freshdesk.
• Communicate effectively with clients to ensure their needs are met.
• Provide exceptional customer service, adhering to company policies and procedures.
• Collaborate with the team using Microsoft Teams for seamless communication.
• Monitor and report on customer service metrics to ensure quality standards.
• Stay updated with industry trends and best practices in customer service.
• Contribute to team meetings and continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally.
• Strong communication skills, both written and verbal.
• Familiarity with customer service software such as Zoho Desk or Freshdesk.
• Ability to work in a fast-paced, dynamic environment.
• Good understanding of the oil and gas industry is a plus.
• Ability to work remote or in a hybrid model.
• Fluency in Indonesian and English is required.

🛠️ Keahlian

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